How-to Explain Your Role Clearly
November 24, 2025
A lesson showing service providers how to clearly explain their role to newcomers using plain, culturally sensitive language — without jargon.
Additional Resources
Designed for staff who are serving refugees and newcomers, this micro-lesson shows how to clearly explain one’s role using plain, culturally sensitive language that clients can easily understand. It highlights common jargon that can cause confusion, offers simple alternatives, and demonstrates how providers can describe their responsibilities, services, and boundaries in ways that build trust and reduce misunderstandings. The video also includes quick examples, a role-description formula, and practical tips that staff can apply in client meetings to make communication smoother, clearer, and more empowering.
Resource Links
Websites/PDFs
CLEAR Global- Communication Equity Resources
Tools, research, and guidance to support clear, culturally informed communication with diverse communities
CLEAR Global "What is Plain Language?" Tipsheet
A tipsheet explaining plain language, why it matters, and how to simplify communication. It was created in partnership with humanitarian organizations.
Drop the Jargon (Plain Language)
Friendly, practical guidance for replacing professional jargon with simple, clear language
Important: This resource is from an Australian context; some examples may include AU-specifc services/terms. Additionally, while not refugee-focused, this website has universal principles that will still apply.
These resources are provided to support continued learning. Some were created for different fields or contexts, and you are encouraged to take what is helpful and adapt it to your work. These materials are not sponsored by Solvera Consulting or SupportGuide; they are offered solely as supplemental learning tools. |