Designed for staff who are serving refugees and newcomers, this micro-lesson explores practical strategies for navigating language barriers when an interpreter is unavailable or delayed. It highlights creative techniques such as visuals, gestures, tone, and simple technology, while also addressing the affective filter; the stress response that makes communication harder for both clients and providers. The session offers respectful, shame-free ways to check understanding, shows how to maintain dignity and trust, and provides guidance on when to pause or reschedule conversations that require clear interpretation. These tools empower staff to communicate with patience, empathy, and confidence in any setting.

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