The Power of Active Listening

The Power of Active Listening

Learn simple, practical active listening skills so refugee and ORR-eligible clients feel heard, respected, and supported.

Date Released

December 3, 2025

Additional Resources

Designed for staff and community members who support or interact with refugees and other ORR-eligible populations, this micro-lesson introduces simple, effective active listening techniques that build trust and strengthen communication. Viewers will learn how to use tone, body language, pauses, and validating language to help clients feel heard and supported, even in brief or challenging conversations. These skills are not only valuable in client interactions but also enhance communication and collaboration with coworkers, partners, and community members.

Resource Links

PDFs/Articles

National Training
- Active Listening in a Multicultural Environment
MIT Human Resources
- Key Tips for Active Listening
Boston University
- Active Listening
University of Connecticut
- Active and Reflective Listening Techniques

Videos

Harvard Business Review
- The Art of Active Listening

These resources are provided to support continued learning. Some were created for different fields or contexts, and you are encouraged to take what is helpful and adapt it to your work. These materials are not sponsored by Solvera Consulting or SupportGuide; they are offered solely as supplemental learning tools.