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An Online Learning Series
Build Your Knowledge
with Micro Lessons
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Introduction to Resettlement Agencies
Learn what Refugee Resettlement Agencies (RAs) do, how they operate within federal requirements, and how community partners can collaborate effectively within a rapidly changing resettlement landscape.
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Tips for Motivational Interviewing
This micro-lesson shares practical Motivational Interviewing tips that help service providers support client autonomy, reduce resistance, and build trust in everyday conversations.
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The Power of Active Listening
Learn simple, practical active listening skills so refugee and ORR-eligible clients feel heard, respected, and supported.
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The Importance of Pronouncing Names Correctly
Learn why correctly pronouncing clients’ names is a simple, powerful way to build trust, respect, and cultural responsiveness.
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5 Free & Helpful Resources
A short micro-lesson introducing five free, high-impact tools service providers can use to support refugees and ORR-eligible clients across language access, housing, orientation, and local resources.
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Introduction to Immigration Statuses
Learn the key differences between refugee, asylee, asylum seeker, TPS, Cuban/Haitian entrant, and humanitarian parole statuses with clear explanations for staff and community members.
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