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An Online Learning Series
Build Your Knowledge
with Micro Lessons
Stay Tuned
Introduction to Resettlement Agencies
Learn what Refugee Resettlement Agencies (RAs) do, how they operate within federal requirements, and how community partners can collaborate effectively within a rapidly changing resettlement landscape.
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Tips for Motivational Interviewing
This micro-lesson shares practical Motivational Interviewing tips that help service providers support client autonomy, reduce resistance, and build trust in everyday conversations.
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Introduction to Refugee Resettlement Agencies
Learn what Refugee Resettlement Agencies (RAs) do, how they operate within federal requirements, and how community partners can collaborate effectively within a rapidly changing resettlement landscape.
Stay Tuned
Introduction to Cross-Cultural Communication
An quick lesson to introduce simple, practical skills for communicating respectfully and effectively with clients from diverse cultural backgrounds, including how values, norms, and cultural patterns shape interactions.
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Addressing Unconscious Bias
Learn how unconscious bias appears in everyday service delivery and discover simple, practical strategies to slow down assumptions and strengthen fair, respectful client interactions.
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The Power of Active Listening
Learn simple, practical active listening skills so refugee and ORR-eligible clients feel heard, respected, and supported.
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