Learn why documentation is more than paperwork. It is a vital tool for client voice, continuity of care, and strengthening services for refugee and other ORR-eligible clients.
A practical, human-centered micro-lesson offering creative strategies for communicating with newcomers when interpreters are unavailable, using visuals, pacing, empathy, tone, and stress-aware techniques.
A practical micro-lesson on how staff can work effectively with interpreters by building a three-person communication team that strengthens clarity, rapport, and client trust.
A short micro-lesson introducing five free, high-impact tools service providers can use to support refugees and ORR-eligible clients across language access, housing, orientation, and local resources.
