Real-Time Tools for Engaging with Distressed Clients: PFA, De-Escalation, and Open Q&A
July 17, 2025
Presenters:
Solvera, Megan Bailey
Real-time tools for engaging with distressed clients, focusing on Psychological First Aid (PFA) and de-escalation, to help direct service staff respond effectively and compassionately.
Additional Resources
This session was designed with immediately usable tools to help direct service providers better support clients — especially when they’re struggling. We walked through the core principles of Psychological First Aid (PFA) and de-escalation techniques that can make a real difference, even in short interactions, by enhancing confidence in responding effectively and compassionately to clients experiencing acute distress.
Resource Links
Trainings
International Rescue Committee (IRC)
PFA Training (Free, 30 Minutes)
The National Child Traumatic Stress Network (NCTSN)
PFA Online Training (Free, 5 Hours)