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An Online Learning Series
Build Your Knowledge
with Micro Lessons
Stay Tuned
The Importance of Pronouncing Names Correctly
Learn why correctly pronouncing clients’ names is a simple, powerful way to build trust, respect, and cultural responsiveness.
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Navigating Language Barriers
A practical, human-centered micro-lesson offering creative strategies for communicating with newcomers when interpreters are unavailable, using visuals, pacing, empathy, tone, and stress-aware techniques.
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Working with Interpreters
A practical micro-lesson on how staff can work effectively with interpreters by building a three-person communication team that strengthens clarity, rapport, and client trust.
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How-to Explain Your Role Clearly
A lesson showing service providers how to clearly explain their role to newcomers using plain, culturally sensitive language — without jargon.
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5 Free & Helpful Resources
A short micro-lesson introducing five free, high-impact tools service providers can use to support refugees and ORR-eligible clients across language access, housing, orientation, and local resources.
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Tips for Being Culturally Responsive
A short, practical micro lesson with quick communication skills to help service providers strengthen cultural responsiveness in everyday client interactions.
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