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An Online Learning Series

Build Your Knowledge
with Micro Lessons

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Introduction to Refugee Resettlement Agencies

Learn what Refugee Resettlement Agencies (RAs) do, how they operate within federal requirements, and how community partners can collaborate effectively within a rapidly changing resettlement landscape.

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Introduction to Cross-Cultural Communication

An quick lesson to introduce simple, practical skills for communicating respectfully and effectively with clients from diverse cultural backgrounds, including how values, norms, and cultural patterns shape interactions.

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Addressing Unconscious Bias

Learn how unconscious bias appears in everyday service delivery and discover simple, practical strategies to slow down assumptions and strengthen fair, respectful client interactions.

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The Power of Active Listening

Learn simple, practical active listening skills so refugee and ORR-eligible clients feel heard, respected, and supported.

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Importance of Documentation

Learn why documentation is more than paperwork. It is a vital tool for client voice, continuity of care, and strengthening services for refugee and other ORR-eligible clients.

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The Importance of Pronouncing Names Correctly

Learn why correctly pronouncing clients’ names is a simple, powerful way to build trust, respect, and cultural responsiveness.

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